Need some advice? Call us on tel. +420 774 074 573

Complaints

Something's wrong? We'll sort it out together. Let us know about the problem using the complaint form.

When sending goods, please:

  • Pack the goods claimed in suitable, sturdy packaging to prevent subsequent damage or other deterioration,
  • deliver the claimed goods in person or by any delivery service to wpj s.r.o., Lánovská 1475, 543 01 Vrchlabí,
  • do not send the package on COD, we cannot accept such shipments.

Complaint handling procedure

As soon as we receive your package, we will inform you by e-mail. We will investigate the situation as soon as possible and inform you within 3 days about how the complaint will be handled. We have 30 days to process your claim, but we try to keep the processing time as short as possible.

Contact

wpj s.r.o., Lánovská 1475, 543 01 Vrchlabí
E-mail: info@wpj.cz
Tel: 566 466 176 (MON-FRI 8:00-16:00)

Complaints procedure

  1. The buyer is obliged to inspect the delivered goods without undue delay and inform the seller of any defects found within 5 days.
  2. The buyer must notify the seller of any defects found in writing (by e-mail) within 5 days of receipt of the goods. In the written notification, the buyer must specify the defects found. Describe what the defects are and how they manifest themselves. The buyer shall send the written notification to the seller's registered office.
  3. The complaint must be accompanied by a copy of the invoice and proof of delivery and payment of the goods whose defects are claimed.
  4. The Seller does not accept liability for damages resulting from the operation of the products, functional characteristics and damages from the unprofessional use of the products, as well as damages caused by faulty handling. Defects of this origin are not covered by the warranty provided.
  5. The Seller undertakes to inform the Customer, within three days of receipt of the complaint, of the manner in which the complaint will be handled.

The rights and obligations arising from defective performance are described in more detail in the Terms and Conditions.

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